Ofcom penalised the firm £250K for failure to comply with its rules - ABFA struggles to fine factoring companies £25K for destroying solvent businesses.
It beggers disbelief when a mobile phone company does not follow the correct escallation process for complaints and gets fine £250K - A factoring company committs fraud and gets a slap on the wrist by ABFA or even worse their support in covering up the crime.
"The fine imposed on Three takes account of the
shortcomings in its complaints handling, but reflects that the harm to
consumers in this case was limited."
http://news.sky.com/story/1349448/mobile-firm-three-fined-over-complaints
OFCOM said the fine was part of its wider monitor and enforcement
programme to make sure providers deal with customer complaints fairly.
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