The APPG on Fair Business Banking has for years been leading the
call for an independent, judicial dispute resolution system between
businesses and banks. Over the last 18 months we have managed to secure
agreement that this gap needs to be filled. What is required is a robust
and independent body that can serve the needs of our business
community, not the cheap political win that some are promoting.
We are delighted to have secured a debate in the main chamber on 30 November on creating an accessible, independent and transparent process to fillet out genuine claims and settle them fairly is essential to restore confidence in UK banks lending to SMEs – a sector that most believe is the seedbed of UK’s future prosperity.
This is not a difficult ask. Legislation exists to enable the rapid establishment of a tribunal system, the only thing we need is the political will to enact it.
It is time that the Government, FCA and Parliament step up to the plate to ensure that businesses get fair treatment and access to affordable justice. This has been a matter left too long to drift in the regulatory and legislative wilderness, and the consequences have been catastrophic not only to individual lives, but to confidence in our entire financial system.
Happily, there is a growing recognition among legislators and regulators that such a change must come, and we are delighted that the FCA has taken this on board. Our focus now must be on ensuring that the system set up is robust, inquisitorial and has the necessary teeth to deal with complex financial disputes.
Lord Cromwell said: “There is a dangerous temptation for politicians to be persuaded to take the easy way out and expand the remit of the FOS. This is a good service but simply not equipped or appropriate to tackle the sort of cases envisaged.”
“Once established, this tribunal system will help to ensure – through transparency and greater equality of arms – that banking, which is a vital sector of the UK’s national economy and international reputation, works better – not just in the interests of its customers but of the banking industry itself” Vice-chair Norman Lamb MP said: “It is essential that a robust dispute resolution scheme is put in place. Anyone working in a bank, however high up in the organisation they are, who are tempted to treat customers badly, must know that there will be serious consequences. Businesses must know that they are protected against arbitrary or inappropriate behaviour by the banks.”
Kevin Hollinrake, Vice-chair said: “Business lending is clearly vital to the health of our economy but it is also absolutely critical that borrowers have confidence that the terms and conditions are fair and that lenders are well regulated, accountable to a truly independent body and that there is an effective, easily accessible dispute resolution system should things go wrong. It is not just the money and businesses that have been lost, it is also the desperate human cost when someone’s life’s work is taken from them by faceless, uncaring and unaccountable financial institutions that are not only too big to fail but also too wealthy to sue.”
We are delighted to have secured a debate in the main chamber on 30 November on creating an accessible, independent and transparent process to fillet out genuine claims and settle them fairly is essential to restore confidence in UK banks lending to SMEs – a sector that most believe is the seedbed of UK’s future prosperity.
This is not a difficult ask. Legislation exists to enable the rapid establishment of a tribunal system, the only thing we need is the political will to enact it.
It is time that the Government, FCA and Parliament step up to the plate to ensure that businesses get fair treatment and access to affordable justice. This has been a matter left too long to drift in the regulatory and legislative wilderness, and the consequences have been catastrophic not only to individual lives, but to confidence in our entire financial system.
Happily, there is a growing recognition among legislators and regulators that such a change must come, and we are delighted that the FCA has taken this on board. Our focus now must be on ensuring that the system set up is robust, inquisitorial and has the necessary teeth to deal with complex financial disputes.
Lord Cromwell said: “There is a dangerous temptation for politicians to be persuaded to take the easy way out and expand the remit of the FOS. This is a good service but simply not equipped or appropriate to tackle the sort of cases envisaged.”
“Once established, this tribunal system will help to ensure – through transparency and greater equality of arms – that banking, which is a vital sector of the UK’s national economy and international reputation, works better – not just in the interests of its customers but of the banking industry itself” Vice-chair Norman Lamb MP said: “It is essential that a robust dispute resolution scheme is put in place. Anyone working in a bank, however high up in the organisation they are, who are tempted to treat customers badly, must know that there will be serious consequences. Businesses must know that they are protected against arbitrary or inappropriate behaviour by the banks.”
Kevin Hollinrake, Vice-chair said: “Business lending is clearly vital to the health of our economy but it is also absolutely critical that borrowers have confidence that the terms and conditions are fair and that lenders are well regulated, accountable to a truly independent body and that there is an effective, easily accessible dispute resolution system should things go wrong. It is not just the money and businesses that have been lost, it is also the desperate human cost when someone’s life’s work is taken from them by faceless, uncaring and unaccountable financial institutions that are not only too big to fail but also too wealthy to sue.”
